Article Link

You can share this link via the following URL:
 
 
Close

 

 
 

 
 
 
 

Add Activity

 
 
Save Cancel
     

Filter Territories

Select only the Territories that you wish to report on.

 
 
Filter Cancel

Article

 
KOM GUIDES

NEW! Report a cancellation due to no show to Booking.com

 

Reservations can end up in the guest not showing up. In Kigo we have developed this functionality to help you report this situation to Booking.com.

B.com will charge you a commission only for the amounts that the guest actually paid. This is why it's important to send to B.com the following info:

  • That the booking is cancelled because it's a no show
  • That the amounts are:
    • Fully refunded (in this case B.com will not charge anything) or 
    • Partially refunded (in this case B.com will charge their commission only from the amounts charged to the guest)

Step-by-step guide

In order to mark a booking as cancelled due to no-show:

  1. Access reservation
  2. Booking section > ellipsis menu > Cancel booking
    1. Cancellation reason > select No Show with Refund (if all amounts are going to be refunded) or No Show without Refund (if no refund for taken payments are going to be done)
    2. Click on Cancel Booking
  3. The system will display a message confirming that the booking has been cancelled
  4. The cancellation will be automatically synced with Booking.com, that will adjust their fees accordingly
 
Last modified 3/6/2020
B.com-cancelnoshow.png