Reservations can end up in the guest not showing up. In Kigo we have developed this functionality to help you report this situation to Booking.com.
B.com will charge you a commission only for the amounts that the guest actually paid. This is why it's important to send to B.com the following info:
- That the booking is cancelled because it's a no show
- That the amounts are:
- Fully refunded (in this case B.com will not charge anything) or
- Partially refunded (in this case B.com will charge their commission only from the amounts charged to the guest)
Step-by-step guide
In order to mark a booking as cancelled due to no-show:
- Access reservation
- Booking section > ellipsis menu > Cancel booking
- Cancellation reason > select No Show with Refund (if all amounts are going to be refunded) or No Show without Refund (if no refund for taken payments are going to be done)
- Click on Cancel Booking
- The system will display a message confirming that the booking has been cancelled
- The cancellation will be automatically synced with Booking.com, that will adjust their fees accordingly